What is your return policy for physical purchases?

Modified on Fri, 24 Nov, 2023 at 8:27 AM

Return Policy: 14-Day Return Period

Thank you for shopping with AC55ID! We want to ensure your satisfaction with every purchase. If you are not entirely pleased with your order, we offer a hassle-free return policy within a 14- day period from the date of delivery.

Return Eligibility Criteria:

Timeframe: The return request must be initiated within 14 days of the delivery date.
Condition: Items must be unused, undamaged, and returned in their original packaging.

Return Process:

Initiate the Return: To initiate a return, please contact our customer service team at returns@ac55id.com within the 14- day return period. Provide your order number and a brief reason for the return.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with detailed instructions on how to return the item.
Packaging: Ensure that the item is securely packaged in its original packaging or equivalent. Include all original tags, manuals, and accessories.
Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received by us.
Return Address: Ship the item(s) to the address provided with the RA number clearly marked on the package.

Refund Process:

Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

Refund Issuance: If the returned item is approved, we will process the refund to the original payment method within [7] business days.

Exceptions:

Items marked as final sale are not eligible for return.

Personalised or customised items may not be eligible for return unless damaged or defective.

AC55ID reserves the right to modify this return policy at any time. It is advisable to review our return policy periodically for any changes. Thank you for choosing AC55ID! We appreciate your business.

If you have any questions or concerns about our return policy, please get in touch with our customer service